Refund policy

[About cancellations and returns]

(1) Returns are possible if you contact us within 30 days from the date of delivery of the product.

(2) Notwithstanding the preceding paragraph, please note that we cannot accept cancellations or returns for the following products.
・Products that have been delivered for more than 31 days
・Products without accessories or packaging (bags/cases)
・Products processed for customers, such as ordered products and products with names
・Other products that clearly state on the product introduction page that they cannot be returned.

(3) Shipping costs for returns will be borne by the customer.

(4) Refunds will be made according to the payment method within 7 business days after the returned item is received.



[About repair and replacement]

If the product malfunctions within one year from the date of purchase, it will be repaired free of charge when used in accordance with the instructions in the instruction manual.
We will repair or replace any design-related items that occur during shipping, such as initial defects such as scratches or peeling of paint, within 2 weeks of receiving the item.
However, only if you can present proof of purchase (order number, order confirmation email, etc.)
(Used items are not accepted).


In the following cases, repairs will be charged even within the warranty period.
Failure or damage caused by misuse, improper repair or modification. Drops, transportation failures, and damage after purchase. Malfunctions and damage caused by fire, gas damage, earthquakes, wind and flood damage, lightning strikes, abnormal voltage, and other natural disasters. If this book is not presented. Failure or damage caused by use for purposes other than general household use (for example, commercial use). Damage due to scratches, discoloration, dirt, or improper storage after use. Failure and damage due to corrosion. Second-hand goods.